GENERAL TERMS OF SERVICE
"Repair service" conditions
- General terms of use
The general terms and conditions apply to all legal transactions concluded on our website www.amazingames.ch and directly on site. The website is operated by Amazingroup SCL
The customer is hereinafter referred to as "the Customer". For readability purposes, the feminine form is not used.
The prices on the website are valid as an offer and include the legally required VAT. However, this offer is always subject to the conditions of contract dissolution in case of impossibility of delivery or incorrect prices. Any transport and packaging costs will be charged separately.
Our products and services are aimed exclusively at customers with residence or registered office in Switzerland or Liechtenstein. Deliveries are made exclusively to addresses in Switzerland or Liechtenstein.
Amazingroup SCL reserves the right to change these terms and conditions and prices at any time. The version of these terms and conditions in force at the time of the order or assignment is decisive.
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Repairs
- Contract formation
The customer selects the desired product and repair directly in the shop or on our website and receives the price for the indicated repair. The cost for the repair is guaranteed for 14 days, subject to the conditions of contract termination in case of impossibility of delivery or incorrect price indication.
The contract for services is concluded as soon as the customer places the order in the online shop, in store, by phone or by e-mail (hereinafter referred to as "Technical Assistance Contract").
After the conclusion of the "Technical Assistance Contract", the customer receives an automatically generated order confirmation to the provided e-mail address or mobile number. The receipt of this order confirmation does not contain any guarantee regarding the actual repair of the product. It only indicates to the customer that the order placed has arrived and that the contract with Amazingroup SCL has been concluded in compliance with the conditions relating to the possibility of delivery and correct price indication.
In case of delay in delivery by Amazingroup SCL, the customer has the right to withdraw from the contract 20 days after the order date. In this event, Amazingroup SCL will refund the customer the amount paid in advance. There are no further claims of the customer against Amazingroup SCL beyond those related to the delay in delivery or the termination of the contract.
If the customer has not sent or brought the product within 14 calendar days after completing the order, Amazingroup SCL may terminate the contract (cancel it).
Repairs are usually carried out on the day of receipt of the product and returned to the customer via Post A or B depending on the customer's request.
A delayed return, regardless of the cause, does not entitle the customer to a deduction from the invoice amount and does not constitute grounds for a claim for compensation.
Products are delivered only in Switzerland or Liechtenstein.
- Payment
The order confirmation via e-mail contains all information regarding the contract and also the bank references.
Unless otherwise agreed, payments must be made in Swiss Francs and net before the start of the repair.
The payment options offered as means of payment are available to the customer in the online shop under "Payments". Cash payment is only possible in case of on-site repair.
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Examination and repair
If the examination confirms the defect selected by the customer, the product is usually repaired on the same day and returned to the customer via post A or B (depending on the customer's choice).
If, during the inspection, Amazingroup SCL identifies (where possible) further defects, the customer receives a new quote, which they can accept or reject. If the customer accepts the quote, they will receive an invoice for the difference. In case of rejection, the original repair will be carried out, if technically appropriate.
If, during the inspection, Amazingroup SCL finds that the product cannot be repaired, it will send it back to the customer or dispose of it free of charge. In both cases, Amazingroup SCL will refund the settled invoice amount (including shipping) deducting a refund for administrative and diagnostic costs of CHF 30.00.
- On-site product repair
If the customer is near the store, they can also bring their products.
Amazingroup SCL records the customer's personal details and products and then provides the customer with indicative values for the product repair. If the customer agrees with these values and spare parts are available on site, the repair generally takes from 2 (two) hours to the entire day.
If, during the examination, Amazingroup SCL detects further defects or that the product cannot be repaired, Amazingroup SCL contacts the customer to discuss the new situation.
If the customer decides not to repair the device, a refund for administrative and diagnostic costs of CHF 30.00 will be charged, or this amount will be deducted from the already settled invoice amount.
The customer can use the payment options offered by the store.
- Customer data and data transmission
Amazingroup SCL excludes any liability for data loss and related indirect damages permitted by law. This disclaimer also applies if the customer fails to comply with their obligation to back up data and data is lost due to a warranty or repair service by Amazingroup SCL or its partners.
If Amazingroup SCL performs data backups or transfers on behalf of the customer, it does not guarantee the success and completeness of the backup or transfer. Any liability claims by the customer, which are legally permissible, are therefore excluded.
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Transport insurance
- Sending products by the customer
Since damages caused by improper packaging are not insured, it is essential that products are packaged with great care. In the event that Swiss Post's insurance does not assume the risk of loss or other damage during transport, such risk will be borne by the customer. This primarily occurs with the delivery of products to Amazingroup SCL by Swiss Post. We will notify the customer by phone or email if the received package has been damaged.
- Shipment of products by Amazingroup SCL
Products are shipped by Amazingroup SCL via "Swiss Post" and the following liability limits apply:
- Package value up to CHF 250.00 included - Liability limits CHF 500.00
- Package value from CHF 250.00 - Liability limit CHF 1,500.00
This regulation applies to all private and business customers with whom no special written agreement has been concluded.
In case of damage, the general conditions of "Swiss Post" apply.
- Obligation to check
The customer must immediately check the correctness, completeness and "any" damage upon receipt of the products.
Incorrect, incomplete and/or damaged deliveries must be reported by phone or e-mail within 2 (two) calendar days from the time of collection. Amazingroup SCL will contact the customer to provide the necessary instructions for handling insurance claims.
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Warranty / insurance
- Repair of products
The warranty period for repairs is 6 (Six) months and is defined based on the invoice or warranty certificate from Amazingroup SCL. The warranty begins from the date of delivery or collection.
During this period, Amazingroup SCL guarantees that the repaired spare part is free of defects and functions correctly. Any warranty on other components of the repaired device is excluded.
The defective spare part (at discretion) becomes the property of Amazingroup SCL after the repair.
- Liability and Disclaimer
Liability is based on the applicable legal provisions. However, Amazingroup SCL is in no case liable for slight negligence, indirect and consequential damages, as well as damages due to delayed delivery.
Furthermore, Amazingroup SCL declines all liability in the following cases:
- improper storage, setup or use of products, contrary to contractual terms or unlawful;
- use of incompatible spare parts or accessories (e.g. power supply);
- improper modification or repair of products by the customer or third parties;
- force majeure, in particular damages caused by natural elements, humidity, falls and impacts, etc., are not covered by Amazingroup SCL and administrative provisions.
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Other provisions
- Refused acceptance
Repaired devices, if not collected within 3 (Three) months, Amazingroup SCL will be free to dispose of these products at its discretion.
- Delay in payment and retention of title
If an invoice is not paid or only partially paid by the due date, the customer is in default without the need for a reminder.
Amazingroup SCL reserves the right to exclude customers from individual payment options without providing explanations.
Repaired products remain the property of Amazingroup SCL until full payment.
- Data protection
The data protection declaration is an integral and binding part of these terms and conditions.
- Partial invalidity
Should individual provisions of the above terms and conditions be wholly or partially void and/or ineffective, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected.
- Place of jurisdiction
The legal relations between Amazingroup SCL and the customers are exclusively subject to Swiss law. The place of jurisdiction is Lugano.