Complaints Form - AMAZINGAMES
1. Introduction
This document describes the procedure for submitting complaints relating to purchases made on the AMAZINGAMES website (hereinafter, "the Site"). Amazingroup SCL is committed to ensuring maximum customer satisfaction and to promptly resolve any problems.
2. Company data
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Company Name: Amazingroup SCL
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Address: Via Madonnetta 15, 6900 Lugano, Switzerland
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Email for Complaints: sales@amazingames.ch
3. How to Submit a Complaint
The complaint can be submitted using one of the following methods:
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Sending by Email: The user can send the complaint to the email address: sales@amazingames.ch .
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Sending by Registered Mail: The user can send the complaint by registered letter to the address: Via Madonnetta 15, 6900 Lugano, Switzerland.
4. Content of the Complaint
The complaint must contain the following information:
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Name and Surname of the Customer.
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Email address used for purchase.
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Order number.
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Detailed description of the problem encountered.
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Any photographic or video evidence (if applicable).
5. Response Times
Amazingroup SCL undertakes to respond to the complaint within 7 working days from the date of receipt of the same.
6. Resolution of Complaints
In the event that the complaint is deemed well-founded, Amazingroup SCL will propose an appropriate solution which may include:
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Product replacement.
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Full or partial refund.
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Technical assistance.
7. Final Provisions
Submitting a complaint does not affect the customer's legal rights under applicable law.
For any clarification, the customer can contact us via the email address: sales@amazingames.ch .