PRE-ORDERS AND RESERVATIONS – AMAZINGAMES
Last updated: 3 October 2026
This policy governs product pre-orders and reservations placed with AMAZINGAMES, operated by Amazingroup SCL, Via Madonnetta 15, 6900 Lugano (TI), Switzerland.
A pre-order allows customers to order a product before it becomes available or before its official release date.
1 – How pre-orders work
Products marked as “Pre-order”, “Preorder” or equivalent may be purchased before they become available.
The product page may show an expected release, availability or delivery date.
Unless expressly stated otherwise, these dates are estimates based on information provided to AMAZINGAMES by manufacturers, publishers, distributors or suppliers.
The date may therefore be brought forward or postponed due to circumstances within the supply and distribution chain.
2 – Pre-order price
The applicable price is the price displayed during the purchasing process and confirmed in the order, except in the case of an obvious pricing error.
Before confirming the order, the customer can review the products, prices and any applicable additional charges.
3 – Payment
Payment is processed according to the payment method selected at checkout and the technical procedures of the relevant payment provider.
The timing of authorisation or charging may vary depending on the payment method used.
There is therefore no general rule under which all pre-orders are charged a fixed number of days before release.
4 – Release dates and possible delays
Release dates for pre-order products are normally provided by manufacturers or distributors and may change even after pre-orders have opened.
AMAZINGAMES updates the information when it receives reliable notice of significant changes.
A postponement of the release date by the manufacturer or distributor does not remove any mandatory consumer rights provided by applicable law.
5 – Quantities and distributor allocations
For certain products, particularly TCG products, Pokémon, Magic: The Gathering, One Piece, Yu-Gi-Oh!, Riftbound, Lorcana, limited editions and collectibles, the quantities actually supplied to AMAZINGAMES may be lower than those originally requested from the distributor.
This can occur when manufacturers or distributors apply an allocation to the available quantities.
If insufficient quantities are supplied, AMAZINGAMES may be required to:
- reduce the quantity of an order;
- partially fulfil an order;
- delay fulfilment where further stock is expected;
- or cancel all or part of a pre-order.
For any paid product that AMAZINGAMES is unable to supply, the amount paid for the product that is not supplied will be refunded.
6 – High-demand products
Certain products may be available in extremely limited quantities.
Where necessary, AMAZINGAMES may apply purchase limits per customer or per order in order to manage available quantities appropriately.
Attempts to circumvent clearly communicated purchase limits by placing multiple orders may be reviewed, to the extent permitted by law.
7 – Orders containing available and pre-order products
An order may contain both products that are already available and products that are on pre-order.
The shipping method depends on the options shown at checkout and the logistical handling of the order.
Where technically and commercially possible, AMAZINGAMES may make separate shipments.
Any applicable shipping charges are shown during the purchasing process or agreed with the customer if a subsequent change to the order is required.
8 – Delivery of pre-orders
AMAZINGAMES aims to make pre-order products available or ship them as quickly as possible in relation to the official release date and the actual stock received from the distributor.
However, it is not possible to guarantee in every case that the customer will receive the product exactly on its official release date, unless that date has been expressly guaranteed.
Transit times, public holidays, customs procedures, weather conditions, logistical issues or distribution delays may affect the actual delivery date.
9 – Cancellation and consumer rights
The possibility of cancelling a pre-order depends on the status of the order, the nature of the product and applicable law.
The fact that a product is purchased as a pre-order does not remove any mandatory consumer rights.
For consumers in the European Union, where mandatory distance-contract rules apply, any applicable statutory rights of withdrawal remain unaffected.
For further information, please refer to the Returns, Withdrawal and Refund Policy published on the AMAZINGAMES website.
10 – TCG pre-orders and collectibles
TCG products and collectibles may be particularly subject to allocations, changes in quantities and changes to release dates.
A subsequent change in a product's market value does not in itself alter the agreed pre-order price or any mandatory rights provided by applicable law.
Any special conditions relating to a particular product or release will be stated on the relevant product page.
11 – External warehouses and suppliers
Some products may be sourced through external warehouses, distributors or suppliers.
Availability shown online does not necessarily mean that the product is physically available at the AMAZINGAMES store at Via Madonnetta 15 in Lugano.
Where a product requires additional sourcing time, this information may be shown on the relevant product page.
12 – Changes or inability to supply
If a manufacturer or distributor permanently cancels a product, reduces the quantity allocated, or AMAZINGAMES is unable to reasonably obtain the product, the customer will be informed and the order may be cancelled in whole or in part.
Any amounts already paid for products that ultimately cannot be supplied will be refunded.
13 – Relationship with other AMAZINGAMES terms
This policy supplements the AMAZINGAMES General Terms and Conditions of Sale and Returns, Withdrawal and Refund Policy.
In the event of any conflict, mandatory provisions of applicable law remain paramount.
14 – Contact
For information regarding a pre-order:
Amazingroup SCL – AMAZINGAMES
Via Madonnetta 15
6900 Lugano (TI)
Switzerland
Email: info@amazingames.ch
Telephone: +41 (0)91 229 77 04
When contacting us about an existing pre-order, please provide, where possible, the order number and the product concerned.